This Former Terrorist Attack Victim Wrote An Open Letter To The Media About How To Handle The Manchester Bombing
After the attack in Manchester on May 22, the event has dominated the news. Even social media feeds are full of tweets, articles and photos concerning the bombing and its victims. And while it’s good that people are talking about the things going on in the world, it’s also important to remember how it affects others — namely, the victims.
In light of the attack, Twitter user Em came forward to talk about her own experiences with a terrorist incident. But instead of explaining how the event itself affected her, she talked about the media’s role in her traumatization.
When I was caught up in a terrorist incident 4yrs ago, the behaviour of UK media made the trauma much worse. They don't seem to have changed
— Em (@DrEm_79) May 23, 2017
The media wanted to contact her for the story, but what they did made the situation ten times worse.
Seen 'journalists' from major news orgs outside hospital waiting to interview people leaving. Asking witnesses for more and more detail.
— Em (@DrEm_79) May 23, 2017
News orgs need to consider their role in creating PTSD. There is evidence on this. Part of the trauma is caused in the aftermath by response
— Em (@DrEm_79) May 23, 2017
In the face of terror, people suffer, but are strong. Emergency services and others are incredible. Media could help, rather than traumatise
— Em (@DrEm_79) May 23, 2017
I'm not going to re-list all of the things media did to me and my family and workplaces to try to get a 'story' after the terrorist incident
— Em (@DrEm_79) May 23, 2017
They were appalling. It was beyond intrusive. It worsened the trauma and stopped me being able to access support I needed at the time.
— Em (@DrEm_79) May 23, 2017
I grew up in Manchester. It's strong. People will come together and support. In contrast, behaviour of some media today is deeply concerning
— Em (@DrEm_79) May 23, 2017
Journalists and editors for news orgs need to better understand trauma, and their potential role in creating PTSD after traumatic events.
— Em (@DrEm_79) May 23, 2017
She went on to list the way the media had harassed her after the “terrorist incident”, when she was still trying to process what had happened.
I said I wasn't going to list, but people asked. After being victim of terrorism, news orgs:
– Hacked my FB
– Turned up on my mum's doorstep— Em (@DrEm_79) May 23, 2017
– Repeatedly called and doorstepped by mum before she knew that I was ok
– Repeatedly called the emergency number at hospital where I worked— Em (@DrEm_79) May 23, 2017
– called elderly relatives who didn't even know that I was abroad and told them that I had been caught up in a terrorist incident
— Em (@DrEm_79) May 23, 2017
– Repeatedly called a mental health Helpline where I volunteered, on the emergency number
– Used personal FB accounts to try to friend me— Em (@DrEm_79) May 23, 2017
– Turned up at my house, for days
– Called my phone so much that I had to switch it off, and couldn't access support from my real friends— Em (@DrEm_79) May 23, 2017
– Turned up at my work, and when receptionist told them I was unable speak to them, printed a story about how I was too traumatised to talk
— Em (@DrEm_79) May 23, 2017
– took pictures of me in public places for days after
– used coercive techniques to get a story – if you give us an interview we'll stop— Em (@DrEm_79) May 23, 2017
– kept asking me for 'more colour' for the 'story', when all I could see in my mind was a pavement running with blood.
— Em (@DrEm_79) May 23, 2017
While journalists wanted to put together a narrative for their readers, they left Em feeling traumatized.
None of that is helpful. There's also evidence graphic coverage of terror can create PTSD in people who weren't even there. It helps no one.
— Em (@DrEm_79) May 23, 2017
Editors codes need to include behaviour around responsible reporting of major incidents. Intrusive demands can worsen harm to individuals.
— Em (@DrEm_79) May 23, 2017
Then, after a week, they dropped it, the 'stories' moved on. I was left with memories, intrusion, without having been able to access support
— Em (@DrEm_79) May 23, 2017
It also left me unable to trust what was real. Journalists had called and messaged pretending to be people who they weren't to get info.
— Em (@DrEm_79) May 23, 2017
They got my phone no from work by pretending to be a friend. At a time when I needed support, and to trust others, they made that impossible
— Em (@DrEm_79) May 23, 2017
Media reporting/techniques made my trauma worse. They made it harder for me to access support and help, and caused pain for those around me.
— Em (@DrEm_79) May 23, 2017
After a terrorist incident we don't need to see people bleeding and crying to know that they hurt. They need help and support, not intrusion
— Em (@DrEm_79) May 23, 2017
She also left this link for journalists who might be reporting on the Manchester attack.
There's info @DartCenter on responsible reporting and trauma https://t.co/Hs0RQklmAl
HT @vaughanbell— Em (@DrEm_79) May 23, 2017
Em wasn’t alone. Several victims of other terrorist incidents had similar experiences with the media.
https://twitter.com/mrmitchell78/status/866963064310169600
This happened to me on 9/11- I was 18 in NY and a female journalist ended up in my parents living room pretending to be a concerned friend.
— Emily Jane Boyle (@missejboyle) May 23, 2017
A relative had a similar experience in Canada when a friend was murdered by police. Still less invasive & traumatic than yours. I'm sorry.
— → yenradecki.bsky.social (@yenradecki) May 23, 2017
People on Twitter applauded Em for coming forward, including a few familiar faces.
Whole thread important reading. https://t.co/clbBHhoTgG
— Hugh Grant (@HackedOffHugh) May 23, 2017
Thread for newspaper editors 👇 https://t.co/xRNVzDSDyG
— J.K. Rowling (@jk_rowling) May 23, 2017
Hope that the current incident does not revive too much of the bad feelings. Stay well and strong- glad you're OK and thanks for the thread
— Dave Muir 🇿🇦🏳️🌈 (@dgmuir) May 23, 2017
It’s something we should all think about, not just as journalists but as people who have social media and other mediums to share information. Not only should we work at being less intrusive, but we should carefully consider how the things we post could affect people who are in the process of healing. It’s a difficult time for everyone right now — let’s all be as sensitive as we can.